30-Day Satisfaction Guarantee

At ELITA, we would like to give you the opportunity to try selected Recovery products in your own routine before you decide if they are right for you.

That is why we offer a 30-day satisfaction guarantee on selected ELITA Recovery products.

This means you may use the product normally and as directed for up to 30 days from the day you receive it. If the product is not right for you, you can return it and get your purchase price back in accordance with the terms below.

How to use the satisfaction guarantee

1. Try the product
Use the product normally and as directed in your recovery routine.

2. Contact us within 30 days
If the product is not right for you, you must contact our customer service no later than 30 days after you have received your order.

State your order number and which product you wish to return.

3. We will send you return information
Once your case has been registered, we will send you information on how to return the product.

4. Return the product
The product must be returned no later than 14 days after you have contacted us about using the satisfaction guarantee.

You can purchase a return label through ELITA for 50 DKK. The amount will be deducted from your refund.

You can also arrange the return yourself. In that case, you pay for the return shipping yourself and bear the risk of the package during transport.

5. We will refund the purchase price
Once we have received and checked the return, we will refund the amount you actually paid for the product, minus any return label costs and any deductions for missing parts.

The refund will, as a starting point, be made to the same payment method used for the purchase.

Which products are covered?

The satisfaction guarantee applies to the following products purchased directly on elita.dk:

Products covered by the satisfaction guarantee may also be marked with this on the product page.

The product may be used

The satisfaction guarantee is designed so that you can actually try the product.

Normal and proper use during the 30 days does not, therefore, in itself affect your ability to use the guarantee.

However, the guarantee does not apply to damage or significant deterioration caused by, for example, incorrect use, abuse, accidents, or handling of the product beyond normal use.

The product must be returned cleaned and in good condition.

All parts must be returned

The product must be returned as complete as possible with the accessories that came with the purchase.

This can include, for example:

massage heads
charging cable
storage case
user manual
heat head
other accessories that came with the product

If parts are missing, we reserve the right to make a reasonable deduction from the refund corresponding to the value of the missing parts.

Recovery Bundle

If you use the satisfaction guarantee on a Recovery Bundle, the entire bundle must be returned to receive the full bundle price refunded.

This also applies to products that were included for free as part of the offer, including the free massage ball.

If a product or a free gift from the bundle is not returned, the value of the missing item may be deducted from the refund.

Only once per product per customer

The satisfaction guarantee can be used once per product per customer.

If you have previously had a product refunded through the satisfaction guarantee and later buy the same product again, the satisfaction guarantee does not apply to the new purchase.

This is to ensure that the guarantee is used as intended.

Satisfaction guarantee vs. 100-day return policy

ELITA's satisfaction guarantee and our standard return policy are two different things.

30-day satisfaction guarantee
For the selected products above, you may use and try the product normally for up to 30 days.

100-day return policy
For other products, ELITA's standard return terms apply. Here, the product must basically be unused and be able to be returned in the condition stipulated by our return terms.

The satisfaction guarantee therefore gives you an extra opportunity to actually try out the selected Recovery products.

Misuse of the satisfaction guarantee

The satisfaction guarantee is intended for customers who genuinely wish to try the product.

ELITA may refuse the use of the guarantee if the conditions are not met, or if there are clear signs of abuse, fraud, or intentional damage to the product.

Your standard rights are not affected

The 30-day satisfaction guarantee is a voluntary extra benefit from ELITA.

It does not limit your other rights as a consumer, including your statutory right of withdrawal or right to claim compensation under applicable Danish law.