Return Policy

Return policy
As a consumer, you have a 100-day right of withdrawal when you shop with us.

The cooling-off period expires 100 days after the day you receive your item. If you have ordered several different items in one order, but they are delivered individually, the period runs from the day you receive the last item.

The deadline means that you have 100 days from receipt to notify us that you want to cancel your purchase. You can send an email to support@elita.dk or use the standard withdrawal form, which you can find at the bottom of the terms and conditions. You cannot cancel the purchase by refusing to receive the goods without notifying us at the same time.

After you have given notice of withdrawal, you have 14 days to return the goods.

You can return parts of your order and we will refund the amount corresponding to the returned goods.

Return process
To initiate a return, please send an email to support@elita.dk with the subject "Return" and briefly describe why you want to return the product. We will then get back to you with the further process.

Return requirements
We recommend that you return the product in the original packaging. If the original packaging is missing, it may result in an impairment of the item. You are responsible for the return shipment and the associated shipping costs. Please note that returns must be sent to:

ELITA
Kærdalen 7
3660 Stenløse
Denmark

We do not accept packages sent COD and we only accept packages that are sent directly to the address.

If a package is returned to us because it has not been picked up at the parcel shop, the return shipping will be deducted from the amount refunded.

Items returned to us without prior contact to support@elita.dk and return authorization will not be accepted.

You can always contact us with questions about returns at support@elita.dk.

Damages and issues
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you have received an incorrect item. We will assess the problem and help you further.

Exchanges
The fastest way to ensure you get the product you want is to return the item you have and then make a new purchase.

Responsibility
When returning products, it is your responsibility to ensure that the products are securely packaged and sent back in good condition. If the item has lost value because you have used it in a way other than what was necessary to determine the nature, characteristics and functioning of the item, you can only get back part of the purchase amount. The amount you can get back depends on the commercial value of the goods.

Refund
We will notify you when we have received and inspected your return. We will then refund the amount, less any shipping and/or depreciation, via your original payment method within 10 working days. Keep in mind that it may take some time for the bank or your credit card company to process the refund. If it has been more than 14 business days since we authorized your return, please contact us at support@elita.dk.

101 day satisfaction guarantee
Selected products are covered by our 101 day satisfaction guarantee. These products are clearly marked on our website. Please note that there is a difference between return policy and satisfaction guarantee: products not covered by the satisfaction guarantee must be returned unused. To use your satisfaction guarantee, you can read more here.

Adjustment of discounts on returns
If you have taken advantage of a promotion where the purchase of one item has resulted in a discount on another item and you return the item that triggered the discount, the right to the discount will lapse. In this case, the refund will be adjusted so that the total transaction price reflects the original price of the other item without discount.

Gift card
When you purchase a product where the gift card is used in full, the right to cancel the purchase of the gift card expires.

If you return a product purchased with a gift card, you will receive a new gift card as compensation - no money will be paid out unless you have paid in excess of the gift card.

If you wish to cancel your gift card purchase, please contact us at support@elita.dk. You can get a refund up to one year after expiration. Payment before expiration will incur an administration fee of DKK 25. After expiration, no fee is charged according to current legislation.

Money for gift cards received for free (e.g. in a competition) cannot be paid out.